Install your Flytel eSIM

To install your Flytel eSIM, connect the phone to Wi-Fi, then tap the button in the email, scan the QR code shown on another screen, or enter the SM-DP+ address and the activation code by hand. The activation code works only once. Before you start, also note the confirmation code from the email: the phone may ask for it along the way. Allow a few minutes.

What do you need before installing the eSIM?

• The phone is connected, over Wi-Fi or mobile data: installation downloads the eSIM.
• The phone supports eSIM. Not sure? Our virtual SIM card guide (in French) explains how to check.
• If the email gives a confirmation code, just before the button, note it down. The phone may ask for it during installation, sometimes called an operator or carrier code. On the phone you are setting up, the page the button opens offers to copy it first: when it is asked for, press and hold the field, then tap “Paste”. If you leave the screen to read it again, the installation can get stuck.
• To scan the QR code, open the email of your eSIM on another screen: a phone cannot scan its own screen.
• Your PIN code is given with your eSIM. The phone asks for it the first time it restarts.

How do I install the eSIM on iPhone?

With the button in the email, with the QR code, or by hand in Settings, Mobile Data, Add Mobile Plan. Three ways, from the simplest to the longest, then a final step:

1. The simplest: from the iPhone you are setting up, tap the Installer mon eSIM (Install my eSIM) button in the email. You need iOS 17.4 or later. Installation doesn’t start? Open the email in the iPhone’s Mail app, or copy into Safari the link offered by the page that opens.
2. With the QR code: scan it with the Camera app, then tap Mobile Plan Detected. Is the code showing in Mail, on the iPhone itself? Touch and hold it, then tap Add eSIM.
3. By hand: Settings, Mobile Data, Add Mobile Plan, then Enter Details Manually, and copy the SM-DP+ address and the activation code.
4. Whichever way you choose, follow the screens to the end without leaving them. Asked for a confirmation code? It is the one in the email. Finally, name the eSIM, for example “Flytel”: otherwise, the iPhone often calls it “Secondary”.

Source: Apple, “Set up eSIM on iPhone”.

How do I install the eSIM on Android?

From the phone you are setting up, tap “Installer mon eSIM” (Install my eSIM) in the email. Otherwise, go through Settings: “SIMs” on a Pixel, “SIM manager” on a Samsung Galaxy.

On most recent Android phones, this button opens the installation straight away. On the others, follow the steps below, taken from the manufacturers; the labels vary by brand.

On a Google Pixel:

1. Open Settings.
2. Tap Network and Internet, then SIMs.
3. Tap Add SIM, then Set up an eSIM.
4. Scan the QR code in the email, then follow the screens to the end.

On a Samsung Galaxy:

1. Open Settings, then Connections.
2. Tap SIM manager, then Add eSIM.
3. Scan the QR code in the email, or enter the activation code.
4. Follow the screens to the end, then name the eSIM.

By hand: in the same place, choose manual entry, sometimes behind Need help?, and copy the full code from the email (it starts with “LPA:1$”), or, if the phone asks for two fields, the SM-DP+ address and the activation code. On an Android phone of another brand, type “eSIM” in the Settings search to find this place. Sources: Pixel Help, “Set up a new eSIM” and Samsung, « La eSIM Galaxy et les réseaux porteurs supportés » (in French).

Which settings should you check after installation?

Check that the eSIM and data roaming are turned on and, if the phone has two SIMs, which one is used by default. Then run a test.

1. Check that the eSIM is turned on (on an iPhone, it is often called “Secondary” in the settings): it is sometimes turned off after installation.
2. Turn on data roaming, the setting for mobile data abroad. Your plan includes it in Switzerland, Europe, Andorra and the French overseas departments. Without this setting, your mobile data stops as soon as you leave France, and even at home when the phone picks up a Swiss mast.
3. Does the phone have two SIMs? Choose the default one for calls, texts and mobile data. All three are set separately.
4. Run a test: turn off Wi-Fi, make a call and open a web page. Both work? Your eSIM is ready. Keeping your number? Run this test on transfer day, once your old plan has lost the network.
5. The call doesn’t go through, but data works? Check that VoLTE, 4G calling, is turned on in your mobile network settings, then, if needed, read our network guide (in French).

What if the installation gets stuck?

Before trying again, check whether the eSIM is already installed: on an iPhone, it is often called “Secondary” in the settings. Then restart the phone and check that it is turned on. The most common cases:

• No signal: see the question “The eSIM is installed but I have no signal” below.
• The QR code is refused: the eSIM may already be installed, since a code installs only once. Look for it in your settings, among the SIMs, and don’t keep retrying. Not there? In your customer area (in French), under Ma carte SIM (My SIM card), choose Obtenir une nouvelle eSIM (Get a new eSIM), €3.
• This eSIM is already installed on another phone: its code cannot be reused, it installs only once. Keep the eSIM on the other phone until the new one arrives. Our eSIM transfer guide (in French) explains what to do; to get the new one, choose Obtenir une nouvelle eSIM (Get a new eSIM), €3, in your customer area (in French): the one on the other phone then stops working.
• New phone: an eSIM doesn’t move like a SIM card, you need a new one. See our eSIM transfer guide (in French).
• Still stuck? Write to us, with your phone model and what the screen shows.

Frequently asked questions