Your questions,
our answers.

Flytel is a French mobile virtual network operator for Swiss cross-border commuters: people who live in France and work in Switzerland, often called frontaliers. Its plans run on the Orange network and include unlimited calls, texts and MMS between France and Switzerland, in both directions. Flytel is an independent company: it designs, sells and bills its own plans.

No. The Flytel plan includes Switzerland without being reserved for cross-border commuters. It suits anyone who lives in France and goes to Switzerland, Europe, Andorra or the French overseas departments, often or from time to time.

Anyone aged 18 or over who lives in France. You will need an ID document, photographed after payment (for an eSIM with a new number, a short selfie as well), a bank card for the eSIM or SIM card fee, then your IBAN for the monthly direct debit. For an eSIM, you also need a compatible phone.

Yes. Flytel is made for cross-border commuters who live in France and work in Switzerland. Depending on the plan, you get up to 50 GB of mobile data in Switzerland, Europe, Andorra and the French overseas departments, and your calls and texts are unlimited from and to Switzerland. It is a French plan, designed for use mainly in France: if your use outside France regularly exceeds your use in France, restrictions or charges may apply. Flytel writes to you before taking any measure, and gives you time to reply.

No. The Flytel plan is a French plan, which requires you to live in France, as our terms and conditions state. You can cancel it free of charge when you move.

You keep it: both numbers fit in the same phone. Most recent phones accept a SIM card and an eSIM at the same time, or two eSIMs. Your work number stays on one, your personal Flytel number goes on the other. Both receive calls, and you choose which one you call with and which one carries your mobile data.

No. Only a French mobile number can be transferred to a French mobile plan like Flytel. Take a new Flytel number when you order: your Swiss number can stay on its SIM card or eSIM, in the same phone.

Yes, under its Comontel brand, the business mobile operator for cross-border workers: from 1 to 20 plans at the same price, for companies and self-employed people registered in France, with unlimited calls between France, Europe and Switzerland. Comontel’s plans and prices are on comontel.fr.

€14.99 a month for Essentiel and €19.99 for Confort, with no commitment. Both include unlimited calls, texts and MMS from and to France, Switzerland, Europe, Andorra and the French overseas departments.

Only the activation fee, once: €5 for the eSIM and €10 for the physical SIM card. You pay it by bank card, Apple Pay or Google Pay. Your plan is then paid each month by direct debit from your bank account.

On the day your plan starts, then on the same date each month, by direct debit. If you keep your number, the first direct debit is taken on the transfer day. You give your IBAN during your order.

Only if it is in euros. The SEPA direct debit for your Flytel plan only works with accounts in euros: an account in Swiss francs is not suitable. For a euro account at a Swiss bank, ask your bank whether it accepts SEPA direct debits.

Yes, a one-off activation fee, paid when you sign up: €5 for an eSIM, €10 for a physical SIM card, postage included. After that, Flytel collects the price of your plan each month. Some calls are charged on top, as with any operator. Special and premium-rate numbers, including those starting with 08, are not part of your unlimited calls: each call costs the rate set by the service you call. On a newly opened plan, calls to premium-rate numbers are blocked for 30 days, then open by themselves; the block takes effect within 24 hours of activation. On an eSIM opened with a new number, they stay blocked: write to us to open them. Calls to countries outside France, Europe, Switzerland and Andorra are also charged: €1.99 a minute, and €16.00 to satellite links and maritime or in-flight networks. The full rate card is in article 9 of our terms and conditions, in French.

No. Flytel offers no first-year discount: the price shown is the price collected every month. If the price of your subscription ever changes, Flytel tells you at least one month in advance, and you can then cancel free of charge.

Yes. The order form is in French for now and takes a few minutes: our plans page explains each of its steps in English, and you can write to us in English at any time. To sign up, you need to be 18 or over and live in France.

Yes. Write to us in English or in French, we reply within 24 hours, every day. The order form, the customer area and our emails are in French for now.

Yes, if it is a French mobile number. Call 3179 free of charge from the number you want to keep: you receive your RIO code by text, the code that identifies your number. Enter it during your order, with the number to keep, and Flytel asks your current operator to transfer it. Your old contract ends by itself on the transfer day: there is nothing else to do. Prefer a new number? No RIO code is needed.

Your number moves to Flytel on the date you choose when you order: at the earliest 3 working days after your order with an eSIM, 6 with a physical SIM card. Until then, your current plan works as before. You have no letter to send and no call to make to your old operator: you get your RIO code in a minute, by calling 3179.

Both carry the same Flytel plan; the eSIM is the quicker of the two, if your phone accepts it. An eSIM is a SIM card built into your phone: you install it with a code, sent by email once your order and your identity are approved, or the day before the transfer if you keep your number. It costs €5, once, when you order, and works on most recent phones. If your phone does not accept it, choose the physical SIM card: it arrives by post and costs €10, postage included.

Most recent phones do, from the iPhone XS, the Samsung Galaxy S20 or the Google Pixel 3a, for example. To be sure, dial *#06#: if a number called EID appears, your phone accepts the eSIM. Your phone doesn’t accept it? Flytel’s physical SIM card does the same thing; it simply arrives by post.

An ID document, to photograph after payment. For an eSIM with a new number, a short selfie as well; in that case, the Flytel team also reviews your file before your plan starts. The check is done online.

In the Flytel email that delivers your eSIM, sent once your order and your identity are approved, or the day before the transfer if you keep your number. To scan the QR code, open that email on another screen, a computer for example: a phone cannot scan its own screen. The same email gives the confirmation code your phone may ask for during installation. Keep that email. A code installs only once: on a new phone, or after deleting the eSIM, order a new eSIM from your customer area, for €3. Our emails are in French for now.

Yes, in the first few hours. On the day your plan starts, or the day your number moves to Flytel, your phone picks up the network straight away in France; in Switzerland, the network comes on a little later, with nothing for you to do. Just check that data roaming is turned on for your Flytel eSIM or SIM card. Still nothing the next day? Write to us.

Yes. “Mobile O”, for Mobile Orange, is the name of the network your phone shows at the top of the screen, instead of “Orange”. It is the Orange network: on iPhone, in the mobile data section of Settings, it appears as “Orange F”. An eSIM is often given another name there, such as “Secondary”. On Android, the network name is in the mobile network settings.

Yes. With Flytel, calling France from Switzerland is included in every plan, just like calling Switzerland from France: calls, texts and MMS are unlimited both ways. Calls you make in Switzerland to Swiss numbers, and calls you receive there, are included too. Unlimited use follows the usage limits in our terms and conditions, including 50 hours of calls and 199 different contacts a month.

No. What you use in Switzerland does not touch your France allowance. The Essentiel plan includes 20 GB in France and 20 GB in Switzerland and Europe, and the Confort plan includes 100 GB in France and 50 GB in Switzerland and Europe.

When your allowance in France runs out, your connection stops there. When your allowance for Switzerland, Europe, Andorra and the French overseas departments runs out, it stops in those places. In both cases, it stays off until the following month, or until you add a top-up. You can still make calls and send texts. Your customer area shows what is left of each of your two allowances.

Flytel runs on the Orange network, and 5G is included in the Confort plan. In its 2025 measurement campaign, Arcep, the French telecoms regulator, found 91% of calls of perfect quality on the Orange network in mainland France, the highest rate of the four networks measured. Flytel is not an Orange offer: it is an independent company that designs, sells and bills its own plans. In Switzerland, your phone connects to a partner network by itself; just turn on data roaming in its settings.

Nothing more: with Flytel, France and Switzerland are in the same plan. On a Swiss mast, your calls stay included, and your mobile data is taken from your allowance for Switzerland, Europe, Andorra and the French overseas departments, instead of the one for France. This change of network is common on the high ground of the Genevois and in the Pays de Gex.

In Europe, Andorra and the French overseas departments, your Flytel plan works just as it does in Switzerland: unlimited calls, texts and MMS, and mobile data taken from the same allowance as Switzerland. The out-of-plan rates page lists the countries included; other destinations follow the out-of-plan rate card.

Outside the countries included in your Flytel plan, listed on the out-of-plan rates page, mobile data is blocked and not charged. This block cannot be turned off. Calls follow the rate card published country by country: check it before you leave.

Yes, with every Flytel plan, at no extra cost, if your phone allows it. Turn on Wi-Fi Calling in its settings: when the mobile network is weak, at the office or underground, your calls go over Wi-Fi.

Most recent models do. Orange publishes the list of the models it has tested, and we reproduce it brand by brand. A model that is not on the list may still support it: the manufacturer’s technical sheet will tell you. Without VoLTE, a phone can have mobile data and still be unable to make calls where only 4G is available.

With Flytel, you turn it on once from your voicemail: call 888, choose option 3, then choice 4. Depending on your phone, your messages then appear as a list in the Phone app, without calling your voicemail. If it does not appear, send a text with the word STATE to 21101, then wait 24 hours before trying again.

At flytel.fr/espace-client. Enter the email address or phone number of your subscription: an eight-digit code arrives by email, not by text. No password to remember. The customer area is in French for now.

To manage your Flytel plan without calling anyone. You see how much mobile data you have left on each side of the border, you find your bills and your RIO code, and you manage your SIM card or eSIM. You can also switch to Confort, refer a friend, follow a complaint or cancel. It is in French for now.

Yes, to Confort, with no change fee. You switch from your customer area, immediately: only the difference for the current month, prorated, is added to your next bill.

Share your referral link from the “Mon forfait” (My plan) tab of your Flytel customer area: your friend orders by opening it. Your friend must be a new customer. From their second successful direct debit, you each receive a credit of €5 including VAT, deducted from your next bill. You can refer up to 10 friends a year.

Yes. Flytel plans have no commitment: you cancel whenever you want, free of charge, from your customer area, by email to support@flytel.fr or by post. Your plan stops at the end of the month, at the latest ten days after your request, and you only pay up to that date.

From your customer area, in the “Aide et résiliation” (Help and cancellation) tab: it is the simplest way. You can also write to support@flytel.fr, or send a letter. Cancelling is free, and Flytel plans have no commitment. Cancellation takes effect at the end of the month, at the latest ten days after we receive your request; you can also choose a later date. Your subscription is only due up to that date.